Return Policy
General Terms
Our return policy lasts for 14 days. In case the 14 days period has gone by since your purchase, unfortunately a refund or exchange will no longer be available.
In order for the product to be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging without any scratch, damage or alterations. To complete your return, a receipt or proof of purchase and the certificate of the product is required.
We inform you that Ulysses bears no responsibility for any damages of the products after they have been used and is not obliged whatsoever to refund the products.
In order to exercise your right, you must inform us via email at eshop@ulyssesjewellery.com within an exclusive period of 14 calendar days, from the day you receive the product.
*There are certain situations where refunds are not applicable:
These include:
-Items with obvious signs of use.
-Any item which is not in its original condition and is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Refunds are applicable in case the products are received with damages, scratches or have defects due to manufacturing error. For such products, the client must inform the company within two days after delivery with a photograph of the damaged product at eshop@ulyssesjewellery.com
Once the product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Not acceptable returns
Products to be returned must be in the same condition as they were sent by Ulysses and received by the customer, without signs of use or any wear. The packaging should be the same as it came with each item, along with any other accessories and certificates, in excellent condition and with all shipping documents such as the retail receipt. Returns that do not meet the above conditions will not be accepted and will be returned to the customer.
Exchanges
Customers seeking to return products are eligible for an exchange policy. Upon return, each package will include a credit note or coupon for use towards exchanging your product.
To initiate a return, please contact us via email at eshop@ulyssesjewellery.com, including your name, order number, and optionally, the reason for return and exchange.
Late or missing refunds (if applicable)
In case you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at eshop@ulyssesjewellery.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Shipping
To return your product, you should mail your product to:
Odysseus – Ν. Κelpetsidis
5, Agiou Georgiou Str., Cosmos Offices
57001 Thessaloniki
Greece
+30 2310 474499
Return costs are borne by the customer. In cases of a defective product due to our fault, the shipping costs are borne by the company.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €500, you should consider using a trackable shipping service or shipping insurance. We don’t guarantee that we will receive your returned item.
For additional information you can contact us at eshop@ulyssesjewellery.com
